F2 Regional Teaching - Dealing with Conflicts and Complaints - Communication Skills for F2 Doctors

Category: Foundation - F2 Regional Teaching Programme

Date: December 10th 2013

Location: Postgraduate Medical Centre, Royal United Hospital, Bath BA1 3NG

Google map

Annie Rankin has worked in communication for 20 years, initially as a writer and editor of the national press, then as a Director of Communications.  A certified NVC trainer, she runs courses in communication and conflict resolution for organisations including F2 in SYSH and Trent Deaneries.

The course aims:

  • To improve doctors skills in communication and professional behaviour
  • Understand the nature of conflicts and complaints and how to resolve them
  • Enhance doctors ability to main harmonious multi-disciplinary teams
  • Contribute to patient care through clear empathic communication.

Places on this course are limited to 16 per course so will be booked on a first come first served basis.

Module Lead:  Dr Adam Malin, Annie Rankin

The programme uses days from the study leave allocation. Study leave will need to be agreed and booked prior to booking on to the courses. Places are allocated on a first come first served basis.  Booking is via the MLE (Managed Learning Environment) system. For more information, see F2 MLE Booking Instructions.

Severn’s Regional F2 Teaching Programme encourages foundation trainees to experience training as part of the Foundation School, enabling us to use the faculty members who are keen to deliver proven educational material as required by the Foundation Curriculum and also offers an opportunity for trainees to network, an important part of professional development. The programme culminates with an Innovations Presentation day offering foundation trainees at F1 and F2 level the opportunity to present their work and receive regional recognition.